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Social commerce

Social commerce is buying products directly inside social apps, such as TikTok Shop or Instagram product tags, without leaving the feed for a separate store.

What social commerce means

Social commerce is shopping that happens inside a social platform: the viewer spots something they like during a clip or a livestream, taps it, and checks out without leaving the app. TikTok Shop is the most visible example, with product links inside videos, live shopping and an in-app checkout. Instagram and Facebook offer product tags and shops, and Pinterest and YouTube have their own shopping features. The common thread is fewer steps between seeing a product and owning it.

It differs from ordinary social media marketing, where the ad sends people to an outside website to buy. Removing that hop usually lifts conversion, but the platform controls more of the customer relationship and data.

Why creators drive it

In social commerce, the video is the shop window and creators are the sales staff. Most TikTok Shop sales start in creator videos and lives, and creators usually earn a commission on each sale through the platform's affiliate programme; see TikTok Shop creator for how that works.

That changes how brands recruit. Instead of paying a few creators a flat fee, many brands send samples to many affiliates and pay affiliate commission on results, then offer flat fees or bonuses to the ones who sell.

What to check before you start

Check that your category and country are eligible on the platform, that your margins can carry platform fees plus creator commission, and that you can fulfil orders to the platform's shipping standards. Read the current seller terms directly, because fees and rules change often.

Treat the creator videos as an asset either way. A video that sells in-app can often be licensed and run as a paid ad elsewhere, if the agreement includes those usage rights.

How it's used

  1. Most of our TikTok Shop revenue came from four affiliates who went live twice a week.

  2. Social commerce margins are thinner, so price the creator commission after the platform fee, not before.

Related terms

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